Refund Policy

Clearly define the conditions under which products can be returned for a refund or exchange. Typically, items must be unused, in the original packaging, and with all tags attached. Special considerations for custom-made items should be specified.

State the time period within which returns must be initiated after delivery, such as 30 days.

Provide detailed instructions on how customers should return products, including:

• How to initiate a return (e.g., through an online portal, customer service email, or phone).

• The information required for processing returns, such as order number, proof of purchase, and reason for return.

• The address where returns should be sent.

Specify how refunds will be issued (e.g., the original method of payment, store credit). Note any conditions that may affect the amount refunded, such as restocking fees or deductions for shipping costs.

If exchanges are offered, explain the process and whether customers can exchange items for a different size, color, or product.

Detail a specific policy for handling returns due to defective merchandise or incorrect items shipped, including how these cases are prioritized and handled.

Inform customers of the typical timeline for processing returns and issuing refunds once the returned item is received.

Provide a contact for customer service for any questions or problems related to returns and refunds.

Note any exceptions to the standard return policy, such as final sale items that cannot be returned or exchanged.